Sutton Kersh has been shortlisted as a top 10 Estate Agent in the North West (South) Region of the Estate & Letting Agent Awards (The ESTAS), the biggest estate and letting agent awards in the UK.
The ESTAS determines the best estate and lettings agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. This years’ competition saw 32,000 surveys completed by agents customers.
James Kersh, Managing Director of Sutton Kersh said: ‘We are absolutely delighted to be shortlisted for this years’ ESTAS.
‘We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is a great way to demonstrate that we are delivering against these objectives.’
The winners will be announced at a ceremony in London on May 9th by Phil Spencer, the TV property expert, who commented: ‘I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.’
Simon Brown who owns The ESTAS says: ‘It is client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies. It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself.’